Traveller Information

Users of bus services need travel information at three different stages:

  • When they are considering their options about how to travel
  • To plan a specific bus journey, before they travel
  • During the bus journey, while waiting for a bus, while they are on a bus, or during transfers

Bus Operators have long provided a wide range of information such as timetables, signs information at bus stops and terminals, and information call centres. ITS Applications extend the traditional information in three main ways:

  • Electronic information channels, including internet and personal mobile devices
  • Real-time information
  • Computer-assisted information searches

The core principle of ITS-supported Traveller Information is that information is provided “anytime, anywhere”.

The Traveller Information cluster consists of nine Applications:

  • Traveller information on PC/Internet
  • Traveller information on phones/PDAs
  • Real-time information at stations/terminals
  • Real-time information at bus-stops
  • Real-time information in vehicles
  • Vehicle-stop announcement
  • Dynamic journey planners
  • Alert services
  • Emergency/incident advice