Service Contract compliance


Service Contract compliance applications use the information available from the CAD/AVM system and/or other related sources to measure the degree of compliance with the conditions of the service contract. This may include measurement of:

  • Whether all scheduled trips are operated in full
  • Whether trips are part-operated
  • Timekeeping on departure from terminals
  • Intervals on departure from terminals
  • Timekeeping/intervals at intermediate time points along the route
  • Deviations from specified route alignments
  • Breakdowns
  • Speeding
  • Suitability of vehicle type (not an ITS function, but may be recorded through the ITS system)
  • Availability or compliance of ITS or fares equipment on the vehicles (not an ITS function, but may be recorded through the ITS system)
  • Compliance of vehicle and driver with licence, insurance, safety and other regulatory criteria (not an ITS function, but may be recorded through the ITS system)

The Service Contract compliance application is a software module. It may be a utility within the CAD/AVM system. Alternatively, it may be external and receive data feeds from the CAD/AVM and other MIS sources.

The Service Contract compliance application is usually located in one of two places:

1) The Transport Operator, when the Service Contract requires self-reporting by the Operator (this is usually supplemented with checks by the Transport Authority)

2) The Contracting Authority, when the Authority prefers to have full visibility of service operations and performance.

Technologies, data and resources

Service Contract compliance is a software application, normally performed on the CAD/AVM server, the Transport Operator server or the Contracting Authority server. Communications requirements are modest, as it usually only involves occasional file transfer.

It utilises four primary data sources:

  • The specified service reference data
  • Departure and service interval data from the CAD/AVM system
  • Speed and route deviation data from the CAD/AVM system
  • Data manually entered into the CAD/AVM or MIS system – breakdown causes, assigned vehicle types, equipment availability

Advantages and Cautions

The primary advantages of Service Contract compliance modules are to:

  • generate complete, accurate and timely records of service performance
  • reduce administrative burdens
  • feed data directly into contract compliance and payment systems
  • reduce/remove potential for dispute about accuracy of information
  • provide an efficient channel for assuring regulatory and technical compliance

There are no identified cautions relating to this application. The data generated by or channelled through the CAD/AVM system is essential to the effective operation of the daily service, and will in any case receive high attention to assure accuracy and completeness.

Relevant Case Studies

Florence, Accra, Sri Lanka