Performance of service delivery

Performance of service delivery

Description / objective

Performance of actual service delivery involves driving and waiting at stops in accordance with the duty schedule, managing driving technique, docking accurately at stops, and avoiding any collisions and obstacles. It is therefore the aspect of passenger transport of greatest importance to the traveler, who seeks reliability, comfort and safety in his service.

At the same time, driving performance can also affect important cost variables, such as fuel consumption and maintenance and repair costs.

ITS applications

ITS applications in this domain relate principally to driver aids. These can provide information on schedule adherence, collision warning and avoidance, and precision docking guidance for the benefit of passengers, and economic driving assistance for the minimization of operating costs.

Advantages and cautions

Experienced drivers can achieve their performance objectives without external assistance, and there are proven mechanical systems for station docking guidance. However economic driving assistance has proven benefits in the order of 10% to 15% in fuel consumption reduction, and concomitant savings in brake life and other maintenance costs.